Quick answers to the most common "why can't I…" questions about access. For the underlying model, see Roles and access.
"I can't see a project I expected to see." Walk through the grant routes in order:
- Did you create it? (If not, move on.)
- Are you directly shared as an editor, collaborator or field worker?
- Was the project shared with the whole workspace? If yes, are you a guest? (Guests are excluded.)
- Do you belong to a team that was given access?
- Is it a public project? Do you have the password if it's protected?
If none of those apply, you don't have access. Ask a workspace admin to share it with you.
"I have access but I can't open the editor." Check your seat. Collaborators and field workers work through interfaces and never see the project editor, regardless of project-level access. See Compare roles.
"Several people on my team can't edit a project they should be able to edit." Check their seats before their project access. A collaborator seat silently caps someone at interface-only access, and it's a common cause of "the share dialog says editor but they can't edit".
"A collaborator can't change anything in my interface." That's the default. Collaborators edit through the interface itself, and each part of it — popup editing, table editing, data-entry widgets — has to be turned on by an editor. See Sharing one interface.
"The member exists in the workspace but isn't showing up when I try to add them to a team." Most likely they haven't accepted their workspace invitation yet. Atlas requires a fully accepted membership before they can join a team.
"I'm the only owner and I can't demote myself." Correct — a workspace must always have at least one owner. Promote someone else to owner first, then change your own role.
"I was an admin but now I can't change another admin." Correct — admins cannot modify other admins or owners. An owner has to do it.
"I'm an admin and I can't see the invoices / change the plan." Correct — billing is owners-only. Admins can manage members and seats, but not the subscription, invoices, or payment method. See Workspace roles and seats → Billing.
"I removed someone from a team but they still have access to a project." They almost certainly have access through another route — direct share, workspace-shared, or another team. Walk through the routes in order and remove them from each one that applies. To fully off-board someone, remove them from the workspace.
"I unshared a project from the workspace but one person still has access." They have access through another route. Most likely: a direct share, or a team that has access to the project. Check the project's share list and the teams they're on.