If you received a email from us and are visiting this page, unfortunately our local print partner has informed us that a frame or hanger in your order is out of stock and temporarily unavailable.
Getting back to us with how you would like to proceed is the best thing you can do to expedite your order's delivery.
Below are your options for completing your order as well as additional details describing how we got here.
What do I need to do?
Email us at firstname.lastname@example.org with your Order Number (ACO#XXXX) and which option below you would like to proceed with.
All orders include a link to download a high-res image of each of your maps for you to use to print yourself or use on social media.
Note: Any requests outside of the options below will cause a delay in our response to your order changes.
What are my options?
If you want to keep your current order:
We can remove the unavailable hanger/frame from your order and ship you the map poster only. This will result in the fastest delivery.
If you want to change your frame or hanger color:
Changing the color of your frame or hanger will allow us to re-place the order immediately at no extra charge to you. With this option, you will still receive a frame with your map, although a different color than you originally selected. Just let us know what color frame or hanger you would like to change to and we will take it from there! To see a list of other color options that happen to be in stock, go to our Map Editor at https://atlas.co/products/map and navigate to Step 4 where you will be able to click through the displayed frame and hanger product options that are still available.
If you don’t mind waiting:
We can keep your order as-is, and we’ll let you know as soon as it’s ready to ship. The exact dates will vary by the frame(s)/hanger(s) you have selected and the region where you live. Our logistics team is in communication with our fulfillment partners daily. All frames and hangers that go out of stock are estimated to be back in stock within a week, however we are not able to make any guarantees.
If you want to cancel your order:
- We can cancel your order and issue you a gift card with a 20% bonus so you can reorder at any time.
- We can cancel your order and issue a full refund back onto your original payment methods. Funds will be available within 10 business days (although it is often much faster than this).
We are very sorry for the inconvenience this may have caused you, and we’ll be doing everything in our power to offer the best resolution to this unfortunate situation.
Please let us know your decision as soon as possible by sending us an email at email@example.com with your with your Order Number (ACO#XXXX) and preferred option so we can resolve this issue promptly.