FAQ

 How do I ____ with the editor?

Check out our YouTube Channel for all the latest tips and tricks! Here are 3 videos that cover the basics for each type of map:


Some specific questions that we are often asked include:

  • My Road Trip included a Ferry Segment - how do I add this to my map?
  • We do not yet support drawing a water crossing on the map, but you can add a blank location between two ferry ports to add multiple road trips to a map. See an example on our YouTube channel here


  • How do I draw multiple flights from the same origin?
  • You can add an airport multiple times to a Flight Map. Add your "home" airport before and after each destination airport to create this effect. See an example on our YouTube channel here


  • How can I start Flights from multiple airports?
  • You can add a blank location between two segments. See an example on our YouTube channel here


  • Can I put multiple pins/points of interest on a map without route segments?
  • Yes! Use a Road Trip Map and add a blank location between each point of interest.

     What types of maps can I make?

    We currently support 3 types of maps:

    We do not yet support the following types of maps, but we plan to add them in the coming months!

  • Hybrid Maps - It is not yet possible to combine Air Segments with Road Trip Segments.
  • Cruises / Nautical Maps - Cruises are a highly requested feature, but we do not yet support water routes.
  • Train / Rail Maps - Trains routes are another highly requested feature that we are not yet able to support.
  • File Upload - Trips recorded with a GPS receiver or digital logbook (.gpx, .json, .xml, .csv, etc) cannot be imported at this time.
  • Layouts with multiple maps - Multiple City Views on a single map / layout are not yet possible.
  • Advanced Editor - Editing route colors, location icons, map outline shape, etc. are all features that are on our road map.
  •  How do I find location ____ with the editor's search bar?

    We are working to hard to make our editor as easy to use as possible! However, there are still some locations that are difficult to find.

    Here are some tips:

  • The city I am looking for isn't found.
  • Our system works best with specific addresses rather than cities. Try to find a specific business or address inside the city you are looking for to allow the map editor to find a specific location.

     How are atlas.co Gift Cards delivered?
    Gift cards are delivered electronically via email or SMS message. You will receives a unique gift card code that can be used at checkout to redeem its value.
     What countries do you ship to?
    We have 100+ printing partners located worldwide to service as many countries as possible. The list below contains the countries that we currently support *. If your country is not listed, consider placing an order anyway - we are constantly updating our printing partners and will do everything in our power to fulfill your order or provide you with a prompt refund!
    • Afghanistan
    • Aland Islands
    • Albania
    • Algeria
    • American Samoa
    • Andorra
    • Angola
    • Anguilla
    • Antigua and Barbuda
    • Argentina
    • Armenia
    • Aruba
    • Australia
    • Austria
    • Azerbaijan
    • Bahamas
    • Bahrain
    • Bangladesh
    • Barbados
    • Belarus
    • Belgium
    • Belize
    • Benin
    • Bermuda
    • Bhutan
    • Bolivia
    • Bonaire, Saint Eustatius and Saba
    • Bosnia and Herzegovina
    • Botswana
    • Brazil
    • British Indian Ocean Territory
    • British Virgin Islands
    • Brunei
    • Bulgaria
    • Burkina Faso
    • Burundi
    • Canada
    • Cambodia
    • Cameroon
    • Cape Verde
    • Cayman Islands
    • Central African Republic
    • Chad
    • Chile
    • Colombia
    • Comoros
    • Cook Islands
    • Costa Rica
    • Croatia
    • Curacao
    • Cyprus
    • Czech Republic
    • Democratic Republic of the Congo
    • Denmark
    • Djibouti
    • Dominica
    • Dominican Republic
    • East Timor
    • Ecuador
    • Egypt
    • El Salvador
    • Equatorial Guinea
    • Eritrea
    • Estonia
    • Ethiopia
    • Falkland Islands
    • Faroe Islands
    • Fiji
    • Finland
    • French Guiana
    • French Polynesia
    • French Southern Territories
    • Gabon
    • Gambia
    • Georgia
    • Ghana
    • Gibraltar
    • Greece
    • Greenland
    • Grenada
    • Guadeloupe
    • Guam
    • Guatemala
    • Guernsey
    • Guinea
    • Guinea-Bissau
    • Guyana
    • Haiti
    • Honduras
    • Hong Kong
    • Hungary
    • Iceland
    • India
    • Indonesia
    • Iran
    • Iraq
    • Ireland
    • Israel
    • Italy
    • Ivory Coast
    • Jamaica
    • Jersey
    • Jordan
    • Kazakhstan
    • Kenya
    • Kiribati
    • Kuwait
    • Kyrgyzstan
    • Laos
    • Latvia
    • Lebanon
    • Lesotho
    • Liberia
    • Libya
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Macao
    • Macedonia
    • Madagascar
    • Malawi
    • Malaysia
    • Maldives
    • Mali
    • Malta
    • Marshall Islands
    • Martinique
    • Mauritania
    • Mauritius
    • Mayotte
    • Mexico
    • Micronesia
    • Moldova
    • Monaco
    • Mongolia
    • Montenegro
    • Montserrat
    • Morocco
    • Mozambique
    • Myanmar
    • Namibia
    • Nauru
    • Nepal
    • Netherlands
    • New Caledonia
    • New Zealand
    • Nicaragua
    • Niger
    • Nigeria
    • Niue
    • Norway
    • Oman
    • Pakistan
    • Palau
    • Panama
    • Papua New Guinea
    • Paraguay
    • Peru
    • Philippines
    • Pitcairn
    • Poland
    • Portugal
    • Puerto Rico
    • Qatar
    • Republic of the Congo
    • Reunion
    • Romania
    • Russia
    • Rwanda
    • Saint Helena
    • Saint Kitts and Nevis
    • Saint Lucia
    • Saint Pierre and Miquelon
    • Saint Vincent and the Grenadines
    • Samoa
    • San Marino
    • Sao Tome and Principe
    • Saudi Arabia
    • Senegal
    • Serbia
    • Seychelles
    • Sierra Leone
    • Singapore
    • Sint Maarten
    • Slovakia
    • Slovenia
    • Solomon Islands
    • Somalia
    • South Africa
    • South Korea
    • South Sudan
    • Spain
    • Sri Lanka
    • Sudan
    • Suriname
    • Swaziland
    • Sweden
    • Switzerland
    • Syria
    • Taiwan
    • Tajikistan
    • Tanzania
    • Thailand
    • Togo
    • Tonga
    • Trinidad and Tobago
    • Tunisia
    • Turkey
    • Turkmenistan
    • Turks and Caicos Islands
    • Tuvalu
    • U.S. Virgin Islands
    • Uganda
    • Ukraine
    • United Arab Emirates
    • United Kingdom
    • United States
    • Uruguay
    • Uzbekistan
    • Vanuatu
    • Vatican
    • Venezuela
    • Vietnam
    • Wallis and Futuna
    • Yemen
    • Zambia
    • Zimbabwe

    * Not all of our products are available in all countries. We will do everything we can to fulfill your order but in the event we are unable to fulfill all of it, we will contact you via email or SMS to provide you with options.
     What are your shipping address requirements?

    Requirements for shipping addresses depend on the country you wish to ship your order to. These requirements come from local shipping providers, and they are mandatory for the shipping providers to accept the package.

    Please visit our Shipping Address Requirements Page for additional details and to verify that we can ship to your address!

     What type of paper do you print the maps on?
    The posters are printed on Museum-quality poster made on long-lasting matte (uncoated) paper with a paper weight of 170 gsm / 65 lb (depending on where it is printed). The ink is not heat sensitive, so there should be no issues with lamination if you want to put the print in a high humidity environment!
     When will my order ship?
    Once we receive your order, we will begin processing it immediately. We will notify you, via email, as soon as it leaves our hands. This is typically within 2 business days. We are currently a bit behind from our launch and the Christmas rush and are working to get caught up as quickly as we can!
     How can I track my order?
    You will receive an email or SMS notification when your order ships. This will include all of your tracking details. We have 100+ print partners worldwide, so shipping times vary. Your tracking information is the best source for your expected delivery date.
     Can you tell me more about your frames?
    Our frames are for indoor use and include a hanging kit. Your map will be covered with shatterproof, transparent plexiglass.
     Are posters shipped inside their frames/hangers?

    Posters and frames/hangers are shipped together, but not yet assembled. This allows us to get both to you faster and reduces our prices. Assembly of the frame takes minutes and each frame includes all required hanging hardware and easy-to-assemble instructions. Drop in the poster, and it’s ready to hang on your wall!

    Refer to these videos for additional instructions:

     How do I install my poster into the frame?

    Posters and frames/hangers are shipped together, but not yet assembled. This allows us to get both to you faster and reduces our prices. Assembly of the frame takes minutes and each frame includes all required hanging hardware and easy-to-assemble instructions. Drop in the poster, and it’s ready to hang on your wall!

    Refer to these videos for additional instructions:

     Do the frames include hanging hardware?
    Yes! Our frames include a hanging kit!
     What happens if a frame or hanger is out of stock?
    If the frame you selected is out of stock, we will notify you. You can choose a different color or wait until we have it back in stock (which will cause a delay in your order).
     What is your quality guarantee?
    If you are not satisfied with your product's quality, you have 10 days after receipt of your order to contact us. Please email us at support@atlas.co and provide a photo and description of the quality issue. If it is defective, we will immediately send you a replacement. For more information, please review our Refund / Replacement Policy.
     What if my item arrives damaged?
    If your item is damaged during shipping, contact us at support@atlas.co within 10 days and include a photo of the damage. We will reprint your order and have it shipped out to you immediately. For more information, please review our Refund / Replacement Policy.
     I have misplaced my confirmation e-mail. How do I get it?
    Please email us at support@atlas.co. Provide your order number and we will re-send your confirmation. Remember to check your spam folder.